Reasons to choose Annual Maintenance Contracts

Annual Maintenance Contract (AMC) - protect your Investment -

Our Annual Maintenance Contract (AMC): We have options of Annual Maintenance Contract that leverages peace of mind to the end users, because we undertake care of your investment in our products, we ensure regular service and calibration of the products and ensure that you simply enjoy using it.

AMC safeguards you from incurring unexpected expenditure in the event that your product suffers a breakdown. It assures you of complete peace of mind in such situations.

Our Qualified Engineers are well equipped to restore your product back to its normal functioning with the use of genuine spare parts. We have a Rapid Action Force of 40 highly Qualified and Trained Service Engineers placed all over the different locations across all areas of operations.

They are always available to help you with your PCs, printers. Fax machines, copiers, Multi Functional Devices or Network problems.

There are two types of Annual Maintenance Contract's - Comprehensive and Non-Comprehensive.

Contact our Service Team to find details and options that are customised to suit your requirement.

Free Online Support

Free online Service provides high quality remote assistance and onsite support for your hardware, helping you keep up and running within a short period of time.

Our Service Support will work remotely with your device to isolate, troubleshoot and resolve the problem. Our technician can even perform remote diagnosis using electronic support tools when available.

For issues that cannot be resolved remotely, a Qualified Technician will visit you following working day after your call has been logged or within 3 days after, depending on the service level agreement of the scheme you have opted .

We will return your covered hardware to operational condition, repairing or replacing components or entire units as necessary.

  • Back-up for your PC & Office Automation Products:
  • This is our Unique Service that provides you with a standby unit of the machine with back-up of your database, to facilitate uninterrupted Business transactions, incurring no loss of time and business and ensure your precious Peace of Mind!

  • Get instant help!
  • No one can understand the value of Your Time Better THAN US. Each time your PC, Printers, Fax Machine, Copiers, Multi Functional Devices Or Internal Network fails, you lose precious man-hours leading loss of valuable client, goodwill and loss of Business outputs.

    This is our Unique Service that provides you with a standby unit of the machine with back-up of your database, to facilitate uninterrupted Business transactions, incurring no loss of time and business and ensure your precious Peace of Mind!

    Why? Possibly because your existing maintenance service provider isn't fast enough to service your needs. Worse, he isn't competent. So what do you do? Relax, help is just a click away:

  • Resident Engineer Services:
  • Resident Engineer (RE) Service is facilitated by providing our Customers highly trained and technically competent personnel with extensive practical experience In Network Analysis to enable Troubleshooting and Field Tests for Network Optimization, Ensuring Timely Calibration, System Updates and Planned Preventative Maintenance.

    FAXONICS Personnel is deployed on full time basis at the customer's premises during standard office hours and is on-call for support during out of office hours, including weekends and holidays. This dedicated RE is solution driven, has the full responsibility for Level 2 technical support issues, and maintains the customer's machines operating at the optimum level of performance. The RE acts as liaison for all technical issues and interacts directly FAXONICS's Level 2/3 support engineers as required.

    This is highly customized services and is applicable with specific terms and conditions.

    To get further information and updates please contact us